Refund Policy

At Keshaherbs, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We offer a 5-day return policy, which means you may request a return within 5 days of receiving your order.

To be eligible for a return:

To initiate a return request, please contact us at:

Once your request is reviewed and approved, we will provide return instructions, including the return address and further steps.

Please note:

Returns sent without prior approval may not be accepted
Customers may be required to share images/videos for damaged or incorrect products

Please inspect your order upon delivery.

If you receive:

Contact us within 48 hours of delivery at support@keshaherbs.shop with clear photos/videos so we can review the issue and assist you promptly.

Certain products are not eligible for returns, including:

For hygiene and safety reasons, some categories may not qualify for return once opened or used.

We currently do not offer direct product exchanges.

If eligible, customers may return the original item and place a new order separately.

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be processed to the original payment method
Processing times may vary depending on your bank or payment provider
Shipping charges (if applicable) are generally non-refundable unless the error was on our side

Keshaherbs reserves the right to refuse returns or refunds if:

For return, refund, or order-related questions:

Keshaherbs
India