Return & Refund Policy
At Keshaherbs, customer satisfaction is important to us. We strive to provide a smooth, secure, and reliable shopping experience for every customer.
Please read our Return & Refund Policy carefully before placing an order.
Return Policy
Customers may request a return within 7 days of receiving their order.
To qualify for a return:
-
The item must be unused and in its original condition
-
Original packaging, accessories, manuals, and tags must be intact
-
Proof of purchase or order confirmation is required
Products that are damaged due to misuse, improper handling, or normal wear may not qualify for returns.
Return Request Process
To initiate a return request, contact us at:
Please include:
-
Order ID
-
Product images/videos (if applicable)
-
Reason for return
Once approved, return instructions will be shared by our support team.
Please note:
-
Items returned without prior approval may not be accepted
-
Customers are responsible for securely packing returned items
Reverse Pickup & Return Shipping
For eligible cases, reverse pickup may be available depending on your location.
In situations such as:
-
Ordered by mistake
-
Wrong size/model selected
-
Change of mind
-
Product no longer needed
Return shipping or reverse pickup charges may apply.
For defective, damaged, or incorrect items received from our side, return shipping assistance may be provided after verification.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Customers may be asked to provide:
-
Product photos
-
Unboxing videos
-
Packaging images
This helps us verify the issue and process a replacement or refund faster.
Non-Returnable Items
The following products may not be eligible for return:
-
Personal care products
-
Used or opened products
-
Customized or personalized items
-
Gift cards
-
Digital/downloadable products
-
Perishable goods
-
Hazardous or flammable materials
-
Clearance or final sale items
Refund Policy
Refunds are processed only after returned products are received and inspected by our team.
If approved:
-
Refunds are issued to the original payment method
-
Processing may take approximately 3–5 business days after approval
-
Shipping and COD charges are generally non-refundable unless the issue was caused by us
Depending on your payment provider or bank, additional processing time may apply.
Exchange Policy
We currently do not offer direct exchanges.
Customers may return eligible products and place a new order separately once the return process is completed.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank account again
-
Contact your bank or card provider
-
Wait for official processing timelines
If you still need assistance, contact us at:
Important Security Notice
Keshaherbs will never ask for:
-
Debit/Credit card PINs
-
OTPs
-
CVV numbers
-
Full banking passwords
Please do not share sensitive payment information with anyone claiming to represent Keshaherbs.
Contact Us
For any return, refund, or order-related support:
Keshaherbs
India